PT Achilles Advance System (OnlinePajak)

Technical Specialist

PT Achilles Advance System (OnlinePajak)
  • 12 Applications
Deadline
05 Dec 2019 - 31 Jan 2020

Job Description & Requirement

<div style="background-repeat: no-repeat; box-sizing: inherit; color: rgb(66, 66, 66); font-family: &quot;SF UI Display&quot;, Helvetica, Arial, sans; outline: none !important;"><article class="_2oP8NSJqkqgFCV4P6T07RN" style="background-repeat: no-repeat; box-sizing: inherit; margin-top: 0px; margin-bottom: 20px; outline: none !important;"><div style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">We are looking for Technical Specialist who are detail-oriented, results-driven, adept at solving complicated technical problems and have excellent customer service skills.</p><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">The Technical Specialist is responsible for ensuring a customer’s smooth integration with OnlinePajak and that our products are customized to meet their requirements. You will be working closely with our Sales, Partnerships and Product teams.</p><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">Throughout a typical project, the Technical Specialist will assess client needs, carry out required system/product customization, provide clear onboarding and demonstration to customers, and conduct complete technical implementation/installation of the system.</p><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">You will be part of OnlinePajak’s Commercialization Team, reporting to the Head of Product Commercialization.</p><ul style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><li style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">Support and partner with Sales teams to provide technical and functional needs assessments for prospective clients.</p></li><li style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">Maintain relationships with OnlinePajak customers providing high-touch, solutions-oriented service from a technical and functional perspective.</p></li><li style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">Create a smooth and easy holistic product onboarding experience for the client, ensuring excellent service and consulting to assure a future-proof setup of their advertising and analytical infrastructure.</p></li><li style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">Manage activities which could include workshops with multiple stakeholders to surface and match business needs with the platform's functionality, training plans, tagging and reporting technical consultancy and technical project management.</p></li><li style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">Manage reactive client issues sent to Technical Specialist teams and act as a point of escalation when support teams need assistance.</p></li></ul></div></article></div><div style="background-repeat: no-repeat; box-sizing: inherit; color: rgb(66, 66, 66); font-family: &quot;SF UI Display&quot;, Helvetica, Arial, sans; outline: none !important;"><article class="_2oP8NSJqkqgFCV4P6T07RN" style="background-repeat: no-repeat; box-sizing: inherit; margin-top: 0px; margin-bottom: 20px; outline: none !important;"><div style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;"><span style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; font-weight: bolder;">Minimum qualifications:</span></p><ul style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><li style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">BA/BS degree or equivalent practical experience.</p></li><li style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">2-3 years experience in technical integration of applications.</p></li><li style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">Experience working in a client-facing technical service environment.</p></li><li style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">Experience acting as a product specialist for an external client.</p></li><li style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">Ability to speak and write in English and Indonesian fluently and idiomatically.</p></li></ul><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;"><span style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; font-weight: bolder;">Preferred qualifications:</span></p><ul style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><li style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">Ability to quickly grasp technical concepts, to tailor them for non-technical audiences, and to present them confidently.</p></li><li style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">Experience and good knowledge of JSON, XPath and web development.</p></li><li style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">General knowledge of web technologies such as HTML5, CSS, JavaScript and HTTP.</p></li><li style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">Self-starter, with the ability to work flexible in a fast-paced and changing environment.</p></li><li style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">Effective analytical skills, with a creative approach to problem-solving.</p></li><li style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important;"><p style="background-repeat: no-repeat; box-sizing: inherit; outline: none !important; color: rgb(66, 66, 66); cursor: auto;">Troubleshooting</p></li></ul></div></article></div>

Job Location

Generali Tower Gran Rubina Business Park, Jalan Haji R. Rasuna Said, RT.2/RW.5, Karet Kuningan